Frequently Asked Questions (FAQs)

How do I make an appointment?

It’s easy! Either call our office at 617.934.6400 or, if you’re already a member, send us a message through the portal.

Where are you located?

We are located at 181 Wells Ave, Suite 202, Newton, MA 02459, just minutes off of I-95/Route 128.

What are your hours?

  • Monday: 8am-5pm
  • Tuesday: closed
  • Wednesday: : 8am-5pm
  • Thursday: : 8am-5pm
  • Friday: : 8am-5pm
  • Saturday: 10am-2pm on select Saturdays
  • Sunday: closed
Please call the office at 617.934.6400 for an appointment.

How do I pay my bill?

Please log onto your portal account to pay your bill. You may also pay your bill in person at your next appointment. Please note, we do not accept bills larger than $50 on site.

Do you extend credit?

Generally, we do not. Please note, payment is required at time of service or upon receipt of bill.

How do I pay my bill?

Please log onto your portal account to pay your bill. You may also pay your bill in person at your next appointment. Please note, we do not accept bills larger than $50 on site.

What is Functional Medicine?

Functional Medicine is a unique approach to healing an entire person, instead of focusing on just the symptoms. According to the Institute for Functional Medicine, it is “personalized medicine that deals with primary prevention and underlying causes instead of symptoms for serious chronic disease.”

Do you accept insurance?

Yes! We accept most insurance coverage. Please click here to see the Insurance section of our web site for the most up to date information.

Are the labs covered by my insurance?

This depends on your plan, and what tests you are having done. It is your responsibility to check with your insurance prior to having your blood drawn. Once the samples are sent out to outside facilities, we cannot cancel them and you will be responsible for any charges created. We are happy to provide you any codes needed so that you can check with your insurance.

Who is required to be a member?

Membership is required for everyone who wishes to be a patient at Five journeys. It is the only way we can manage to provide the time and attention we believe is required.

Can I use my FSA or HSA to pay for membership?

Each plan is different; some allow this as an expense and others do not. Please check with your plan administrator to see if this is an approved expense.

How do you determine who is in a family, for membership?

For membership purposes, a family is defined by individuals who are on the same insurance plan that has the same guarantor.

How do I pay for my membership?

We use a secure system through a payment collection service that bills you monthly.

What is the cost of membership?

Membership varies in cost depending on the family member. The investment for the first member is $59/month. The investment for the second member is $44/month (25% discount). The investment for the third family member is $30/month (50% discount). The investment for the fourth family member is $15/month.
If you have more than four members in your family, there is no membership charge for any members after the fourth member.
Please note that copays, deductibles and out-of-pocket expenses still apply for all members.

Are you accepting new patients?

Yes, of course! Please call our main number at 617.934.6400 to set up your first appointment.
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